Shipping
Express, air and sea freight from Ningbo or Shanghai. We compare options based on weight, volume and your deadline.
Support
Clear terms. No surprises.
How we ship, how payment works, what the warranty covers and what to do if something is wrong. If your question is not here, ask our team directly.
Payment
T/T bank transfer and trade assurance orders. Deposit and balance terms are confirmed on the proforma invoice.
Warranty
12 months against manufacturing defects. Wear items, installation errors and contamination are excluded.
Freight options
Choose the route that fits the order.
Freight is quoted after packing is confirmed. The estimates below are typical transit times, not a guarantee.
| Method | Typical transit | Best for | Tracking |
|---|---|---|---|
| Express courier | 5–10 days | Samples, urgent single parts | Door-to-door |
| Air freight | 8–15 days | Higher-value orders under 200 kg | Airport to airport / door |
| Sea freight LCL | 18–35 days | Mixed pallets and stock orders | Port to port |
| Sea freight FCL | 18–35 days | Full container programmes | Port to port |
Transit times exclude customs clearance and destination handling. We provide the bill of lading and packing list for every sea shipment.
Warranty & returns
What is covered.
Our standard warranty is 12 months from delivery against manufacturing defects. The claim process is based on the SKU, batch and installation details.
Covered
Material or manufacturing defects that affect function under normal installation and use. Approved claims are resolved by replacement, credit or refund.
Not covered
Wear items, incorrect installation, contaminated fuel or oil, accident damage, modification and damage caused by another failed component.
How to claim
Send the order number, SKU, installation date, vehicle details and photos or video of the issue. Keep the packing label until the claim is closed.
Returns of unused parts require written approval within seven days of delivery. Return freight is normally paid by the buyer unless the error was ours. Custom-made and electrical parts may not be returnable.
Support FAQ
Fitment FAQ
Shipping, payment and claims.
Still need an answer?
Send the order number or the part reference. We will check it against the dispatch record and reply with a clear next step.